Privacy Policy

Effective Date: July 25, 2025

Sri Jaya Impex

Developed By: Gramosoft Pvt. Ltd

1. Introduction

This Privacy Policy explains how Gramosoft Pvt. Ltd ("we," "us," or "our") collects, uses, and protects your information through our Sri Jaya Impex—a platform designed for businesses to manage credit-based transactions between admins (suppliers), customers (buyers), and sales mediators.

2. Information We Collect

We collect the following types of information:

  • User Account Details (name, business name, contact details)
  • Credit Limit & Transaction History (purchases, repayments, due dates)
  • Order & Payment Data (invoices, payment methods, transaction logs)
  • Device & Usage Data (IP address, app interactions, crash reports)
  • Sales Mediator Information (if applicable, for order facilitation)

3. App Permissions

The app may request the following permissions:

  • Storage (to save invoices/receipts)
  • Camera (for scanning documents, if applicable)
  • Internet (for real-time credit updates & transaction sync)

Permissions are used only for app functionality and can be revoked via device settings.

4. How We Use Your Information

  • To manage credit limits & purchasing approvals
  • Process orders, track repayments, and send due date reminders
  • Facilitate communication between admins, customers & mediators
  • Improve app performance & troubleshoot issues
  • Comply with legal & financial regulations

5. Data Security

We implement strict security measures:

  • End-to-end encryption for transactions
  • Role-based access control (admins, customers, mediators)
  • Secure cloud storage with regular audits
  • Fraud detection & suspicious activity monitoring

6. Data Retention

We retain data only as long as necessary:

Data Type Retention Period
Active credit accounts Until closure or inactivity
Transaction records As required by financial laws (e.g., 7 years)
App logs 30–90 days for analytics

Data is anonymized or deleted when no longer needed.

7. Sharing of Information

We do not sell your data. Limited sharing occurs with:

  • Banks/Payment Gateways (for processing transactions)
  • Mediators (Salespersons) (only for order facilitation)
  • Legal Authorities (if required by law)

8. Your Rights Under PDPA (Malaysia)

Under the Personal Data Protection Act 2010, you can:

  • Access, correct, or update your data
  • Request deletion (where applicable)
  • Withdraw consent for data processing
  • Opt out of marketing communications

Contact us (details below) to exercise these rights.

9. Children's Privacy

This app is not intended for minors—only registered business users.

10. Policy Updates

We may update this policy. Users will be notified via app alerts or email. Continued use implies acceptance.

11. Contact Us

For privacy concerns or data requests:

📧 Email: support@graspsoftware.com
📞 Phone: +603-1234 5678
🏢 Address: Kuala Lumpur, Malaysia